Terms & Conditions

Ordering

By submitting an order the Customer is confirming to being at least 18 years old.

Australian Wines On-line / Wine Buffs Ltd reserves the right not to accept any order.

Returns

The Customer is allowed to cancel an order and Wine Buffs Ltd will give full refunds as long as the Customer notifies Wine Buffs Ltd within 7 working days upon receipt of the order. Please notify via email info@auswinesonline.co.uk or Telephone +44 1925 659421

Following notification, the wines must be returned unopened, in their original packaging, & within a reasonable time, to:-

Wine Buffs Ltd
 6 Crown Parade

Crown Street

Warrington

WA1 2AE

The expenses incurred in returning the order are the responsibility of the Customer. (For your protection we recommend that you use a recorded delivery service). Our costs in processing the order will be refunded but the delivery costs we incur will be deducted from the refund along with card processing charges.

Wine Buffs Ltd will notify the Customer once the refund has been processed.

In the unlikely event there is a problem with any wines within the first three months of purchase, Wine Buffs Ltd will replace or refund the faulty wine. Simply contact Wine Buffs Ltd providing proof of purchase.

Damaged Goods in Transit

Carefully inspect contents of delivery. If there are any breakages or shortages the Customer must notify Wine Buffs Ltd within 3 working days (use same contact details as specified in Returns) and Wine Buffs Ltd will arrange either a refund or replacement for broken / missing bottle(s).

Data Protection

Wine Buffs Ltd conforms to the Data Protection Act 1998. Any information you provide is treated in strict confidence and stored securely. View our Privacy Policy.

Law

This website is based in the United Kingdom and all contracts are made under English Law and are subject to the exclusive jurisdiction of the English Courts.

Prices & Payment

  • All prices are inclusive of VAT at 20%
  • All Online Payments are processed through WorldPay
  • For delivery prices refer to Delivery Details
  • Payment methods for online ordering: All major Credit and Debit cards.
  • Payment methods for offline orders: All major Credit and Debit cards or cheque.

Product Availability

If wines ordered are out of stock, Wine Buffs Ltd will contact you with alternatives before progressing the order. However, if we can see that the order is for a special occasion and you have specified a specific date then we may substitute for another wine of equal or greater value. We will always try to match the region and grape you have selected.

Vintages change most years for most wines and we try to keep our website as up to date as possible. However, we may substitute for a new vintage, particularly as new vintages become available, to meet your order. 

The above terms & conditions do not affect your statutory rights as a consumer.

Australian Wines Online c/o Wine Buffs Ltd, 6 Crown Parade, Warrington, Cheshire, WA1 2AE
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